FAQ

denteon

How do I request service for my Roland milling machine?

To initiate a service request for your Roland milling machine, please provide your contact information using this link. Once we receive your details, a member of our support team will reach out to you to discuss the specific issues you are experiencing with your machine and guide you through the next steps.

Do you process orders on weekends and holidays?

No, we do not process or ship orders on weekends (Saturdays and Sundays) or major US-based holidays. Orders will be processed on the following business day.

Can I make changes to my order after it has been placed?

Please contact using this link to ensure that we can accommodate your request without any additional charges. Please note that any additional charges that may apply will depend on the extent of work already completed on your order. We recommend reaching out as soon as possible to minimize any potential fees.

Where do you ship?

We currently ship within the USA only.

Where are you located?

38415 Innovation Ct, Suite C Murrieta, CA 92563

What are your operating hours and days?

Our operational hours are Monday to Friday, from 9:00 am to 5:00 pm PT (Pacific US Time).

What type of warranty do you offer for milling services and repairs?

We provide a 90-day warranty on all milling service and repair work. This warranty covers all labor and parts involved in the repair or service of your mill.

BackUp Milling

When will my order be processed?

Orders for crown milling are typically processed within 1 to 2 days. If your case includes design services, please allow an additional day. Refer to our turnaround time [link here] chart for detailed information.

Where do you ship?

We ship exclusively within the USA.

Can I use my own material?

Yes, you are welcome to send us your materials. Please include the sintering program with your shipment. It is important to call us first to set up your account before placing an order using your own materials.

Do you offer design services?

Yes, we provide high-esthetic design services specifically tailored for our milling clients. Our team is equipped to handle complex designs, ensuring top-quality results.